Suppression Manager

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Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, Life Safety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process

Job Summary:

Piper Fire Protection is seeking a Fire Suppression & Extinguisher Department Manager to provide strategic leadership and operational oversight for the suppression department. This position is fully accountable for the department’s Profit and Loss (P&L) statements, field quality control, regulatory compliance, and team development. The ultimate goal is to drive business growth while ensuring customer facilities remain safe and fully compliant with fire codes.

Essential Duties and Responsibilities:

• Manage daily scheduling, dispatching, and routing efficiency for field service technicians.
• Maintain full accountability for the department’s gross revenue, profit margins, and operating budgets.
• Conduct field spot checks and ride-alongs to audit technician workmanship, customer service, and compliance with NFPA standards.
• Recruit, hire, coach, and evaluate the performance of fire protection technicians and administrative support staff.
• Enforce local, state, federal, and OSHA guidelines. Lead mandatory safety meetings and  Toolbox Talks .
• Coordinate with purchasing to regulate shop material stock levels, tools, and fleet vehicle maintenance.
• Partner with sales teams to build strategic customer relationships, upsell services, and secure code-compliance contracts.
• Coordinate final project handoffs and system checkouts with the Authority Having Jurisdiction (AHJ), general contractors, and owners.
• Prolonged periods of sitting, standing, walking, and working on a computer.
• Occasional exposure to outdoor climates, construction noise, and chemical dust from suppression materials

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Construction Management, or a related field preferred (or equivalent field management experience).

5+ years of experience in service‑based operations management across multiple facilities, with transferable expertise in field service execution, regulatory compliance, customer support, and team leadership. Fire life safety industry experience, including portable extinguishers…