Administrative & Leasing Coordinator

Description

The Administrative & Leasing Coordinator reports directly to the Property Manager and serves as a key member of the onsite management team. This position is responsible for supporting the day-to-day operations of the leasing office by providing administrative assistance, managing prospect leads, coordinating leasing activities, and ensuring the office operates efficiently.

The Administrative & Leasing Coordinator is often the first point of contact for prospective residents, current residents, vendors, and visitors and is expected to provide exceptional customer service while maintaining a professional and organized office environment. This role requires a strong, self-motivated individual who can manage multiple priorities, take initiative, maintain accurate records and reports, coordinate office workflows, and support the Property Manager and the entire onsite team in achieving occupancy, operational, and customer service goals.

• Support the Property Manager in the daily operations of the community.
• Maintain an organized, professional, and efficient leasing office.
• Answer and direct incoming phone calls, emails, and office inquiries.
• Greet residents, prospects, vendors, and visitors in a courteous and professional manner.
• Prepare correspondence, notices, reports, and resident communications.
• Maintain resident, applicant, and vendor files in accordance with company policies.
• Process invoices, purchase orders, office paperwork, and other administrative tasks.
• Order and maintain office supplies.
• Assist with rent collection, deposits, and general office administration.
• Prepare move-in and move-out packets.
• Assist with monthly reporting, occupancy reporting, and compliance documentation.
• Maintain confidentiality of resident and company information.
• Support special projects and other operational duties as assigned.

• Respond promptly to all phone, email, website, social media, and internet leasing inquiries.
• Manage and track prospective resident leads from initial inquiry through move-in.
• Conduct outbound follow-up calls, emails, and text messages to prospective residents.
• Schedule apartment tours for prospects and maintain the community tour calendar.
• Conduct professional property tours that showcase apartment homes and community amenities.
• Build relationships with prospective residents and provide exceptional customer service throughout the leasing process.
• Coordinate move-in scheduling and ensure apartments are ready for occupancy.
• Assist with lease renewals and resident retention initiatives.
• Maintain accurate prospect information within One Site and other company systems.
• Support marketing efforts and outreach activities designed to increase occupancy.
• Help achieve occupancy, leasing, and customer service goals.

• Deliver exceptional customer service to current and prospective residents.
• Respond to routine resident concerns and requests or direct them to the appropriate team member.
• Assist with resident events and community communications.
• Promote resident satisfaction and positive community relationships.

Requirements

• High school diploma or GED required;
  Associate's degree preferred.
• Minimum of two (2) years of administrative, leasing, customer service, or property management experience.
• Affordable housing experience (LIHTC, HUD, Section 8, or similar programs) preferred.
• Previous leasing or sales experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written…