Store Support, Customer Service Rep

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support to ensure a high level of customer satisfaction, including aiding with order fulfillment and assisting customers on the sales floor or in the lot.
• Interact with customers and vendors as needed, directing them to store departments or merchandise and answering questions on product order status.
• Handle cash management or program compliance tasks as required and support store operations with attention to detail.
• Collaborate with other Associates, vendors, and carriers; work with little to some supervision.
• Demonstrate integrity, time management, and a focus on store-specific business objectives while supporting key operational responsibilities.
• Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services

Store:
Countryside Mall, Clearwater, FL

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