Renewal Specialist; SMB; Hybrid

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI‑driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. We are the undisputed industry standard with unusually high customer retention rates and are recognized as a Leader by G2 and Trust Radius.

Clearwater, Tampa Bay area

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with SMB CSMs and Account Managers to strategize on renewals, add‑on and upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review
• Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Previous sales or negotiation experience
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing

Company‑wide bonuses based on monthly sales targets, employee referral bonuses, tuition and certification reimbursement, a relaxed dress code, and a modern, high‑tech, and fun work environment.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit