Leisure Sales Manager - Sheraton Sand Key Resort

Leisure Sales Manager - Sheraton Sand Key Resort

The Sales Manager is responsible for effectively soliciting and being knowledgeable with account base in assigned market segments and territory. The Sales Manager is also accountable for prospecting and closing on assigned accounts/territory to generate revenue to positively impact hotel and will serve as an ambassador to the hotel and represent the Biltmore during all client interaction and networking events.

Responsibilities

• Answer the telephone internally and externally.
• Greet guests and qualify the needs of the consumer on the phone.
• Create accounts and bookings in Delphi according to Delphi standards.
• Use Agilisys to check the hotel’s room inventory and availability.
• Draft and issue proposals.
• Draft and issue letter of agreements.
• Contact customer for follow up.
• Meet and greet onsite contacts.
• Conduct professional, thorough site inspections of the hotel with clients.
• Participate in active solicitation program.
• Draft pre and post trip reports for sales trips.
• Preparation of required month end report.
• Preparation of required weekly sales minutes.
• Regular attendance in compliance with the hotel’s policies.
• Attend line-up and weekly sales meetings.
• Attend daily Business Review.
• Attend bi-weekly one on ones with the Senior Director of Sales & Catering to review market and performance.
• Preparation of action plans for marketing plan.

Requirements

• Education:
  
  Associate's degree is required. Bachelor’s Degree related to the industry is preferred.
• Experience:
  
  Minimum three to five years of experience in a sales related role. Prior Hospitality experience preferred.
• Skills Required:
  
  Must be able to speak, read, write and understand the English language, compute accurate mathematical calculations, provide legible communication and directions, and more.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.

Success Criteria

• Team Player:
  Listens carefully and works well with others, demonstrates co-operation within the team and with other departments.
• Guest Focused:
  Anticipates guests’ needs and is sensitive to people from all cultures, has a natural, warm smile and a friendly and passionate approach.
• Delivers their Best:
  Has energy and sense of urgency for his/her work, resourceful, makes things happen and looks for ways to work more efficiently.
• Composed:
  Able to stay calm under pressure, demonstrates maturity and ability to cope with the unexpected.
• Trustworthy and responsible:
  Excellent records of attendance and punctuality, is reliable and demonstrates the ability to work without supervision.
• Time Management:
  Uses his/her time effectively and efficiently, values time, concentrates his/her efforts on the more important priorities.
• Listening:
  Practices attentive and active listening, has the patience to hear people out, can accurately restate the opinions of others even when he/she disagrees.

The Biltmore Hotel is an equal opportunities employer.