Digital Solutions Specialist; bilingual

Position: Digital Solutions Specialist (bilingual preferred)
Role Summary As a Digital Solutions Specialist, you own the full customer journey — from initial engagement and sale through onboarding and successful platform adoption. You convert inbound leads and proactively engage prospects to promote POOLCORP's SaaS solutions — including our priority platform POOL
360 Water Test, and guide those customers through configuration, training, and launch to ensure the platform is set up for long-term success. As a trusted advisor across both the sales and onboarding phases, you minimize friction, maximize satisfaction, and accelerate time-to-value. Your work directly drives new recurring revenue, expands the company's digital footprint, and fosters increased chemical and product sales through digital engagement.

Key Responsibilities
· Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner.
· Qualify prospects to understand their needs, decision-making processes, and fit for the platform.
· Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases.
· Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM.
· Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated.
· Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks.
· Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates.
· Lead new client onboarding and solution configuration, remotely or onsite, across POOL
360, POOL
360 Water Test, and POOL
360 Integrations — including new sub-platforms and third-party integrations as they are added to the POOL
360 ecosystem, ensuring continued adoption as the platform evolves.
· Develop training sessions and materials tailored to each customer's needs.
· Resolve implementation and technical challenges, documenting and escalating as needed.
· Track activation metrics and customer usage during onboarding.
· Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL
360 ecosystem, ensuring continued adoption as the platform evolves.
· Transition of customers to the support team upon successful implementation.
· Other related responsibilities as assigned by Manager.

Core Competencies/

Skills:

· 2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred)
· Proven track record in meeting/exceeding sales targets
· Training/teaching skills for diverse audiences
· Strong customer focus, consultative sales approach, and troubleshooting ability
· Project management and process documentation skills, with a feedback-driven orientation
· Excellent written and verbal communication skills
· Proficiency with CRM systems (e.g., Salesforce) and digital sales technology
· Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL
360
· High level of initiative, organization, and self-motivation
· Ability to work collaboratively with cross-functional teams
· Bi-lingual Preferred Education
· Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required.
· Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus.