Ground Operations Agent

Airport Agent

Summary:

This position is responsible for overseeing and providing operational support to airport ground operations/​customer service agents consistent with company policy and federal and state regulations. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required.

• High School Diploma or GED
• At least 1 year of customer service experience (airline industry experience preferred)
• Authorized to work in the United States under the Immigration Act of 1986
• Passes a criminal background check

• Knowledge of Allegiant Customer Service and Ground Operations procedures
• Basic computer skills and general knowledge of office equipment
• People‑oriented, highly motivated, positive and friendly attitude
• Professional and courteous communication with internal and external customers
• Adherence to dress code policy and well‑groomed appearance
• Ability to work efficiently under time constraints
• Willingness to work a flexible schedule, including nights, weekends, and holidays
• Minimum age 18 and possession of a valid driver’s license
• Fluent in reading, writing, and speaking English

• Coordinate and direct duties and activities of Customer Service/Ground Operations agents
• Interface with supervisors, leads, and all departments to ensure service issues are addressed and corrected
• Ensure compliance with all company safety rules, including dangerous goods handling and awareness
• Report safety hazards and incidents to supervisor
• Perform functions of a Customer Service/Ground Operations agent, including flexible hours and irregular operations
• Assign employees to specific job functions as needed
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
• Ensure FAA, Allegiant Air, and airport regulations are followed
• Assist customers with special needs, such as boarding assistance
• Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
• Marshal plane and push back aircraft
• Operate heavy, motorized machinery and equipment (e.g., tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers)
• Lead by example and motivate team members
• Coordinate, provide training and ensure training requirements are met for all employees (new hires, recurrent, supplemental and local training issues)
• Perform any other duties as assigned

These are the physical demands and work environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various tools and equipment (hand trucks, carts, ramps, tugs, etc.)
• May be required to lift, push, pull, or carry up to 300 lbs.
• May be required to work various shifts/days in a 24‑hour situation
• Regular attendance is required
• Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations
• Ability to work in confined areas and crawl in and out of small spaces for extended periods of time
• Ability to wear personal protective gear; some travel may be required

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity

Employer:

Disability/Veteran

• Entry level

• Full‑time

• Management and Manufacturing
• Airlines and Aviation