Shipping Specialist

Description

Location: Clearwater, FL

Department: Shipping

Reports to: Senior Logistics Manager

Employment type: Full-Time

As the Shipping Specialist, you will run the full line. You’ll be responsible for shipping outbound orders, with the accuracy and care that medication demands. Shipping is the smallest team in Operations and the last hands on the order, which make it one of the most consequential: you are the final step in the production cycle, the one that decides whether the work of the whole pharmacy reaches the patient on time.

This is fast, physical, detail-driven work in a regulated operation. You work to a clear standard, and you use good judgment to keep the line moving when volume swings.

• Pack, ship, and label Rx, OTC, and prescription orders to SOP and carrier rules, generating shipping labels, end-of-day manifests, and bills of lading in the shipping system (Ship Station or equivalent), and closing the day’s manifest clean.
• Verify every outbound order before it ships: match the packing slip, medication, quantity, and patient address, and catch a mismatch, damage, or label error before it leaves the building.
• Receive and check in inbound products: count against the manifest, confirm packaging integrity, QC the receipt, resolve or elevate discrepancies, and hand off cleanly to the pharmacy for shelf placement.
• Build cold-chain pack-outs to the validated configuration, matching insulation and coolant to the product and the transit window so nothing arrives out of temperature.
• Operate the tools of the line safely, RF scanners, label printers, pallet jacks, dollies, and hand tools, holding scan compliance and chain of custody at every step.
• Coordinate carrier pickups and hand-offs across UPS, Fed Ex, USPS, and regional and courier partners, and serve as backup for direct-inject drop-offs at carrier hubs when needed.
• Work exceptions on the floor: address corrections, reroutes, return-to-sender, and service-level upgrades, monitoring the Shipping and CXP queues to keep orders moving.
• Run inventory cycle counts and keep packaging and shipping supplies stocked, flagging low levels before they stop the line.
• Hold productivity at the daily standard, roughly 250 to 300 shipments per day adjusted to volume, with accuracy first, and flex to help the team clear peaks.
• Keep your area clean, organized, audit-ready, and safe, and protect patient privacy and HIPAA at all times.

MUST-HAVES

• Reliability, urgency, and real care for getting the details right.
• Comfort working to an SOP while using judgment to keep the line moving.
• Ability to lift ~50 lbs, stand and move for full shifts.
• Ability to work every other weekend (minimum 2 weeks a month).
• Ability to drop off shipments to our USPS, Fed Ex, or UPS location/direct carrier stations directly and serve as a primary backup to our Shipping Leads.

NICE-TO-HAVES

• Prior fulfillment, warehouse, shipping and receiving, or pharmacy-adjacent experience.
• Familiarity with multi-carrier shipping software (Ship Station, Easy Post, or similar).
• Willingness to be flexible with work schedule to accommodate our expanding operating hours.

• Compensation: Starting at $17/hr
• Benefits: Health, Dental, Vision Insurance and 401k Retirement Plan
• Time Off: Unlimited PTO, Company Paid Holidays, Parental Leave

Tely Rx is a technology-enabled healthcare and pharmacy services company on a mission to make getting everyday medications simple, affordable, and fast. Our digital pharmacy platform connects patients with independent, state-licensed providers, then fulfills and ships prescriptions through our own licensed retail pharmacies. We call it the You era of healthcare: no waiting rooms, no appointments, no insurance required.

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