Front Office Assistant

Allied OMS is a doctor‑owned, doctor‑led, and doctor‑governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with private equity. Founded in 2020 and in partnership with Dune Glass Capital, the network now includes 83 doctors serving patients from 49 locations across 13 U.S. states.

The Front Office Assistant plays a crucial role in the practice’s daily operations by supporting staff coordination and patient interactions to ensure smooth workflow and effective communication. This position involves assisting in staff development, managing patient relations, and contributing to community outreach and marketing efforts. The Front Office Assistant collaborates with the practice’s leadership to implement and maintain efficient systems that align with the practice’s goals and fosters a positive patient experience.

• Greet and check in patients professionally and welcomingly, ensuring efficient check‑in and scheduling, confirming, and managing appointments.
• Answer phone calls and respond to emails courteously and promptly.
• Examine documents for missing information and update patient charts as necessary, accurately entering and updating insurance information.
• Educate patients about their insurance benefits and financial responsibilities.
• Assist with preparing and printing claims.
• Process pre‑authorizations and update treatment plans.
• Handle billing, co‑pays, and other payments accurately.
• Maintain and update patient records in compliance with HIPAA regulations.
• Ensure the reception area is clean, well‑organized, and presentable daily.
• Perform monthly maintenance of the coffee machine.
• Check emails, faxes, and voicemails daily.
• Assist with patient inquiries and provide information about dental services.
• Coordinate daily office communication between dental staff and patients.

• Prepare and submit accurate insurance claims, ensuring compliance with all applicable regulations.
• Verify patient insurance benefits and coverage for scheduled procedures; obtain pre‑authorizations when necessary.
• Communicate clearly with patients about their insurance coverage, financial responsibilities, and available payment options.
• Maintain accurate records of billing activity, claims, and patient communications.
• Ensure all processes comply with HIPAA regulations and internal confidentiality policies.

• High school diploma or equivalent required.
• Valid RDA license and certification from an accredited dental assisting program recognized in Texas;
  Current CPR/BLS certification required.
• Previous dental office experience preferred but not required.
• Strong knowledge of dental terminology and insurance billing procedures.
• Excellent organizational, communication, and problem‑solving skills.
• Detail‑oriented with the ability to manage multiple tasks efficiently.
• Comfortable using dental practice management software (experience is a plus).
• Clear understanding of confidentiality and patient privacy regulations.

• Primarily in an office environment with a focus on administrative tasks.
• Sitting 70–80% of the time.
• Standing 20–30% of the time.
• Frequent use of hands for typing, filing, and handling paperwork.
• Close vision necessary for reading documents, viewing billing statements, and using computer screens for extended periods.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off (if applicable)
• Vision insurance

Salary: $17.50/hour

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other (Medical Practices)