Customer Consultant

As a Customer Consultant, you’ll make a real impact from day one. You’ll be a key part of the Cleckheaton branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life‑changing decisions.

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Where you’ll be working

We’re looking for a Customer Consultant for our Virgin Money branch in Cleckheaton, West Yorkshire.

This role is a permanent position, full time, 35 hours per week.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

We’ll be employed by Nationwide from day one, delivering real impact and benefiting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice.
• Wellhub access for a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year to support causes that matter to you.
• Ongoing training and development to grow your skills and build a rewarding career in banking.
• An annual performance‑related bonus to recognise the impact you make.
• Access to private medical insurance helping you look after your health and wellbeing.
• A highly competitive pension to help you build a strong foundation for retirement.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• A great selection of additional benefits through our salary sacrifice scheme.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

At Nationwide, you’ll be trusted to make a meaningful difference for customers and communities every day. You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence. You’ll also work closely with colleagues in the Digital Experience Centre, making sure customers can access the right support and advice whenever they need it.

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Help customers get the most from our digital services, making banking easier, simpler and more accessible.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues,…