Group Exercise Director

# Group Exercise Experience Director Jerry Long Family YMCA - Clemmons, NC 27012

End Date   11/14/2026## Overview Salary Range $40,000.00 - $45,000.00 Salary Position Type Full Time Job Shift Full-Time## Description#
** Position Summary
** The Group Exercise Experience Director is a charismatic, high-energy, service-driven leader responsible for guiding all branch membership efforts through wellness — including retention, excellent service, and growth. Group Exercise Experience Directors are visible, frontline leaders who primarily work on their feet, modeling best practices and building member loyalty. They are assertive coaches who consistently develop their team to deliver both an exceptional member experience and strong organizational results.

Group Exercise Experience Directors are strong communicators who listen effectively and speak to what matters most to members and staff. They are capable project managers, able to move fluidly between frontline service and the implementation of strategic initiatives. Both the Group Exercise Experience Director and their team build strong relationships with staff, members, and program participants to create a “third place” where every person feels welcomed and engaged.

This role ensures that all members are supported and encouraged in the pursuit of their personal wellness journey, and that families feel welcome to be part of it. Group Exercise Experience Directors carry out this work each day with the heart of helping all people reach their God-given potential in spirit, mind, and body.#
** Essential Functions
*** Executes assigned Association-wide and branch-specific membership strategies/tactics to boost membership retention, customer service, and growth.
* Directly supervises Group Exercise Experience staff, including group exercise instructors and Grit Trainers.
* Indirectly supervises Wellness Experience staff, including wellness coaches, group exercise instructors, and personal trainers.
* Maintains budget responsibilities in staff scheduling, payroll, and staff meetings, as well as ongoing communication with staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, role-playing, modeling, appraising performance, and taking corrective action when necessary; addresses employee complaints and resolves issues.
* Utilizes membership and quality data as needed to identify areas of opportunity and improvement, encourage participation, and eliminate barriers.
* Improves the total member experience by ensuring members are onboarded correctly, have strong social support, and are involved in relevant Y programming. Helps members identify and track healthy living goals.
* Serves as operations manager for the assigned wellness experience region.
* Engages and leads other staff to engage, current and potential members with an emphasis on daily Moments of Service, such as greeting every member in all areas of the building.
* Ensures that all staff have a strong working knowledge of wellness and are eager to connect current and potential members with programming that helps them reach their God-given potential.
* Provides strong fiscal management in all areas of responsibility, including building and managing the budget within their area of functional responsibility, receiving funds, spending wisely, and taking corrective action as appropriate.
* Serves as a subject matter expert to help members meet specific health and wellness goals.
* Trains and advises other engagement directors and staff in their specialty area as needed.
* Performs all other duties as assigned and directed by management.## Qualifications
* Bachelor’s degree from a four-year college or…