Quality Manager

Overview

Leads all aspects of the Quality function for the Clemmons facility (Pool Division). Champions continuous improvement efforts, failure analysis, defect and variation reduction, problem-solving, and risk mitigation initiatives to maintain an effective Quality Management System (QMS) and ensure Hayward products meet or exceed customer expectations. Responsible for establishing and maintaining a plant-wide quality assurance system and team that contributes to customer satisfaction and Hayward’s success.

• Be the Quality Champion / Voice of Quality / Customer Advocate for the Clemmons facility.
• Supervises and trains QA/QC staff; determines workload priorities to support Operations and Engineering needs. Ensure that plant QA/QC is properly resourced to support customer needs, manufacturing operations, and product design/development.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and prioritizing workload and assigning and directing workforce accordingly, appraising performance; rewarding and disciplining employees; addressing employee complaints and resolving problems.
• Ensure all internally fabricated parts, purchased parts and finished products conform to engineering prints and performance specifications, and all non-conforming items are appropriately identified, quarantined, reviewed, and dispositioned. Ensure relevant parties (production mgmt, planning, supply chain, etc.…) are informed and involved throughout this process.
• Support New Product Development and Sustaining Engineering efforts through active Quality department participation in assigned design development projects.
• Actively participate in the Product Change / Engineering Change (PCD/ECN) process as the QA review authority for the Clemmons facility. Proactively review changes to ensure product quality/integrity/reliability are not compromised; work with change authors to resolve concerns and promptly report unresolved concerns to the Director of Global Quality. Ensure First Article Inspections (FAI) are completed, documented, approved, and reported in a timely manner
• Actively participate as a member of the Clemmons facility staff in plant meetings and activities.
• Prepare and submit Quality department budgets and capital expenditure proposals for the Clemmons facility.
• Ensure metrics (process capability, control charts, measurement quality) are established and used to monitor product quality, manufacturing performance, and drive continuous improvement. Actively investigate opportunities to apply or improve the use of metrics throughout the facility.
• Manage the Returned Materials Area (RMA) and Returned Goods Authorization (RGA) process, including overseeing evaluations and /or failure analysis of returned goods. Ensures that findings are documented and regularly reported to appropriate functions/personnel.
• Effectively use problem-solving processes (e.g.,8D, A3, Shainin Red-X, DMAIC) to develop root-cause analyses, effective corrective actions, and process improvement.
• Ensure consistent monitoring of supplier performance with Supplier Quality Engineers through the use of Supplier Scorecards for critical suppliers. Maintain regular contact with Supplier Quality Engineers on current suppliers and the evaluation of potential new suppliers as appropriate.
• Ensure appropriate supplier quality requirements are established and consistently applied to ensure conformance to established requirements for all supplied parts, components, or systems. Work with Supplier Quality Engineers to pursue Supplier Corrective Action Responses (SCARs) for systemic or significant failures.
• Maintain active and effective calibration and testing programs.
• Recommend actions or policies that result in improved quality, efficiency, cost reduction, or profitability for the company.
• Interact with Technical Services and Sales personnel to investigate, understand, and resolve customer / field complaint issues. Provide feedback to Clemmons Operations on issues resulting from manufacturing non-conformances and request formal…