Leader, Entertainment & Gaming, Customer Service Rep

Position: Experience Leader

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Job Overview

At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.

Position Details

• Title: Experience Leader
• Location: Clemson, SC
• Type: Full‑Time
• Salary Range: $70,000 – $90,000

Heart for Hospitality? You'll Thrive at Brown Haven Homes

As the local Experience Leader, you will own the in‑studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This is not an entry‑level role; it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touchpoint.

Mindset of an Experience Leader

• You Care More. You anticipate needs and create thoughtful touchpoints that make people feel valued.
• You're Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
• You're a Natural Host. You love greeting people, building relationships, and making their day better.
• Positive Energy Only. You bring the spark that keeps the whole office aligned and energized.
• You're Detail‑Oriented. Excellence shows up in the small gestures — you get that.
• You Act NOW. When challenges arise, you move fast and own the outcome.

Playbook for Success

• Create Raving Fans. Personally engage at key moments—welcomes, design kickoffs, walkthroughs, and closings—to ensure every client feels valued and supported.
• Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touchpoints.
• Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives—sharing our story with authenticity and pride.
• Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
• Champion Our Culture. Celebrate wins, encourage collaboration, and help set a high standard of hospitality in your local office.
• Local Marketing & Brand Presence. Develop social media content and engagement specific to your office.

Why Brown Haven Homes?

• Big Vision, Big Heart. Make a meaningful impact on families during one of the most exciting journeys of their lives.
• Culture of Champions. We innovate, hustle, and celebrate every win together. Be a core part of shaping the culture and first impressions of your local office.
• Growth Potential. This is the first role of its kind at Brown Haven — and the start of something big.

Our Core Values

• We Care More
• Positive Energy Only
• We Are Gritty
• Create Raving Fans
• Do It Now
• Simple & Scalable
• Results Not Excuses
• Obsess Over Winning

Comprehensive Benefits Package

• Unlimited Paid Time Off
• Best‑in‑class Medical, Dental & Vision coverage for you and your family
• Life & Short‑Term Disability Insurance
• 401(k) with Company Match
• Bi‑Annual Profit Share Program

Your Competitive Edge

• Required Background in Client Experience, Hospitality, or related field. 3+ years in hospitality, customer experience, or community engagement.
• Willingness to Learn. You adapt fast and pick up new systems easily.
• Culture Champion. You inspire others through positivity and recognition, not authority.
• Storyteller. You communicate with authenticity, purpose, and pride in our brand.
• Organized & Reliable. You follow through, track metrics, and thrive in fast‑paced environments. You have experience managing multiple client touchpoints.
• Community Focused. You love representing your company—and making a difference locally.

Ready to Help Build the Future of the Brown Haven Experience?

As an Experience Leader, you'll set the tone the moment someone walks through the door, create memorable moments throughout their journey, and help build customers for life right in your community. If you're ready to take ownership of the in‑studio experience, community engagement, and the touchpoints that make families feel genuinely cared for, we want to meet you.

Required Additional Step

Please email our Senior Recruiter, Camden Mayer, at . Subject Line:
Elevating the Clemson Design Studio Experience
. Include your response to this question:
What local event or community touchpoint would you host in your first 30 days to create energy, visibility, and new relationships? No long write‑up needed—just a short paragraph or bullet list is perfect.

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