Part - Time Leasing Consultant

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY

DUTIES & RESPONSIBILITIES:

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

Specific Responsibilities:

• Daily Opening and Closing Procedures:
  Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection:
  Inspect bootlegs, banners, balloons, and brochures.
• Leasing Office/Clubroom Appearance:
  Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Leasing:
  Greet prospects and show apartments and coordinate the leasing process.
• Leads:
  Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.
• Applications:
  Enter prospect information into Entrata as directed by Assistant Community Manager.
• Lease Files:
  Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.
• Work Orders:
  In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours.
• Renewals: complete renewal effort tasks as necessary.

QUALIFICATIONS:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Patient, even-tempered and works well under pressure.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/

EXPERIENCE:

Knowledgeable in Microsoft Word and Excel. Knowledge in Entrata preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

None