Store Team Lead

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer - ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher.

You guide and coach Sales Associates , support onboarding and product knowledge training, execute operational routines, and uphold our values - Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

You are a hands - on leader focused on execution, customer experience, and team development - and play a key role in creating a store environment that people love to shop and work in.

Position Type:
Full
- Time
Starting Wage: $ 21.00 per hour + Monthly Bonus Potential

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities .

• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.

• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
• Reinforce sales expectations with the team to support hitting daily sales target .
• Maintain an easy - to - shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion.

• Deliver on - the - job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards.
• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Support accurate and timely planogram changes and promotional execution.

• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately escalation any compliance risks or safety concerns to the Store Manager.

• 1-3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key - holder experience preferred.
• Strong customer service, communication, and problem - solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Ability to lift to 50 lbs. and stand/walk for 8-10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan
• 401 ( k ) and Company Match
• PTO :
  Vacation, Sick, Birthday PTO
• Culinary Perks:
  Culinary T raining, Chew on This
  - Monthly Product Giveaway, Wild Chef
  - Monthly Allowance to Shop in Store
• Ongoing Development:
  Mentorship Program, Better Futures Program (free community college)
• Optional Perks:
  Fin Fit
  - Financial R esources, Discounts (cars, cell phones, services & more), E mployee R eferral B onus P rogram