IT manager

We're looking for an experienced, hands-on IT manager totake responsibility for our internal IT systems, device management and technical infrastructure.

At Sector Global, we deliver international event service sand develop technology used at major trade shows and conferences around the world. Our business combines everyday corporate IT with specialist technology,including interactive kiosks, digital signage andmobile applications.

This is a varied role for someone who enjoys solving technical problems, improving systems and making technology work better for everyone.

You'll manage our Microsoft 365 environment, maintain and secure our fleet of Apple and Windows devices,support our business communications systems and help prepare, test and deploy technology for events.

You'll also work alongside our product and event teams,assisting with software testing, troubleshooting andthe installation of interactive event technology.

We're looking for someone who is equally comfortable configuring a Microsoft Intune policy, troubleshootinga Mac, managing a phone system or setting up an interactive touchscreen at an international event.

• Manage and maintain our Microsoft 365 Business Premium environment, including user accounts, licensing,access permissions and security settings.
• Administer Microsoft Entra , including identity management, multifactor authentication, Conditional Access and access controls.
• Manage Microsoft Teams, SharePoint, One Drive and Exchange Online, supporting collaboration, communication and information management across the business.
• Maintain Microsoft Defender security configurations,monitor device protection and investigate security issues.
• Manage Microsoft Purview information protection features,including sensitivity labels and data protection policies.
• Support the onboarding and offboarding of employees,ensuring devices, accounts and permissions are correctly configured.
• Maintain documentation, IT policies and procedures,supporting our ISO 27001 certification and wider security compliance requirements.
• Manage our Apple and Windows device estate using
  
  Microsoft Intune.
• Configure and maintain macOS, iOS, iPadOS and Windows device management policies.
• Manage device enrolment, application deployment,operating system updates and compliance monitoring.
• Administer Apple Business Manager and support automated Apple device provisioning.
• Troubleshoot device issues, resolve user support requests and maintain reliable endpoint performance.
• Implement and maintain device security controls,including encryption, endpoint protection andsecure authentication.
• Identify opportunities to automate routine IT administration and improve operational efficiency.
• Prepare, configure and maintain interactive touchscreen kiosks and digital signage systems used at international events.
• Configure Windows-based kiosk devices, including single-app operation, device lockdown andremote management.
• Install and troubleshoot touchscreen displays,compact PCs, peripherals and associated hardware.
• Test equipment, applications and connectivity before deployment to event venues.
• Diagnose and resolve hardware, networking and software issues affecting kiosk and display installations.
• Support the installation, configuration and operation of event technology on-site when required.
• Develop reliable processes for equipment preparation,deployment, testing and recovery.
• Administer our 3CX phone system, including users,extensions, call queues, routing, digital receptionist sand SIP trunk configurations.
• Troubleshoot telephony issues and maintain reliable business communications.
• Support software quality assurance by testing web applications, mobile applications and interactive event technology.
• Carry out functional, regression and user acceptance testing, identifying and documenting bugs and usability issues.
• Work with our development team to reproduce problems,verify fixes and support software releases.
• Help evaluate new technologies, software solution sand AI tools that could improve business efficiency.

We're looking for a technically capable, organised and proactive individual who takes ownership of problems and enjoys finding practical solutions.

You'll need a broad understanding of modern IT systems,excellent troubleshooting skills and the confidence to work independently.

• Proven experience in IT administration, systems management or a similar hands-on technical role.
• Strong practical experience administering Microsoft 365in a business environment.
• Experience with Microsoft Intune, including device configuration,…