Retail Sales Assistant

Job Title

Retail Sales Assistant – 6 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become.

With your passion and our products you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder (If applicable, see the 'Keyholder Responsibilities' section below), you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• The role can be physically demanding and hard work – you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

• 25% Colleague Discount and exclusive Double Discount days.
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family Friendly Leave – Enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream – Claim early access to 50% of your wages as you earn them – for when life happens.
• Share Scheme – Own a piece of The Works.
• 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our purpose:
To inspire reading, learning, creativity and play.

We are Crafty – Smart with what we've got. We are Caring – Heart in every action. We are Can‑do – Energy that gets it done. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We are open to discussions around working hours and flexible working.

And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!