Retail Sales Assistant - Keyholder

12 hour contract

As a Retail Sales Assistant, you are the face of our brand on the shop floor – a true brand ambassador. Your mission is to deliver exceptional service, spark bright conversations, and help customers with their shopping missions. Every interaction helps bring our brand purpose, values and behaviours to life.

• Deliver friendly, knowledgeable and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder, open and close the store securely, and support cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products and services to help customers make informed choices.
• Be a brand ambassador – positive, professional and passionate about what we do.
• The role can be physically demanding and hard work – you need to be comfortable managing stairs and heavy stock.

• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• Experience with store opening/closing and basic supervisory responsibilities (for Keyholders).

• 25% colleague discount and exclusive double discount days.
• Access to MyWorks – online discounts across hundreds of retailers, holidays, utilities, tech and more.
• Family‑friendly leave with enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, 33 days including bank holidays for Deputy and Store Managers.
• Can‑Do Academy – further training and development opportunities.
• Stream – early access to 50% of wages as earned.
• Share scheme – share in the company.
• 24/7 support for you and your family via Retail Trust Charity’s Employee Assistance Programme.
• Healthcare Cash Plan.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary, or use another term). We support discussions around working hours and flexible working, and provide reasonable adjustments for interview participation.

To inspire reading, learning, creativity and play.

• Crafty – smart with what we've got.
• Caring – heart in every action.
• Can‑do – energy that gets it done.

Join us to help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies or rekindle fond memories. It all starts with you.