External Liaison Administrator

Whatyou'll do

As an External Liaison Administrator, you'll play a key role in supporting both our customers and our field‑based representatives in applying for help with their Water/Sewerage bills, managing account updates, arranging appointments, investigating property occupancy, and coordinating representative visits. You'll also be responsible for all account administration prior to and following our representatives' visits.

We're looking for asupportive and customer‑focused Administrator to join our External Liaisonteam. Are you passionate about helping people, solving problems, and making a real difference to customers who may be facing financial challenges? This could be the perfect role for you!

Working Hours:

You'll be working full‑time (40 hours per week), Monday to Friday between 08:00 and 16:00.

• Excellent customer service and communication skills.
• Ability to analyse information and make informed decisions.
• Strong attention to detail and accuracy.
• Good IT skills and experience using multiple systems simultaneously.
• Ability to prioritise workloads and meet deadlines.
• Confidence working both independently and as part of a team.

We offer a wealth of both financial and non‑financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance‑related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family‑friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Pelican is a multiple award‑winning company based in Nailsea, just south of Bristol, providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards, including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the Year, and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group, are all populated by our own people.

We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support with your application.