Assistant Business Office Manager

Cedarwood Plaza – Cleveland Heights, OH

Cedarwood Plaza is seeking an organized, dependable Assistant Business Office Manager to support the daily financial and administrative operations of our skilled nursing facility. This position works closely with the Business Office Manager, residents, families, and facility leadership to maintain accurate records, assist with billing and payment processes, and provide helpful, professional service.

Key Responsibilities:

• Assist the Business Office Manager with resident billing, accounts receivable, payment posting, and account reconciliation.

• Verify insurance coverage and benefits and assist with obtaining necessary payer information.

• Support Medicaid application and renewal processes by tracking required documentation and communicating with residents and responsible parties.

• Review outstanding balances, follow up on payments, and help resolve billing questions.

• Maintain accurate resident financial records and assist with admission and discharge paperwork.

• Assist with resident trust fund transactions and recordkeeping in accordance with facility policies.

• Coordinate with admissions, nursing, and other departments to ensure timely and accurate billing information.

• Prepare reports and assist with month-end activities, audits, and other business office tasks.

• Protect the confidentiality of resident and employee information.

• Provide respectful, responsive assistance to residents, families, and visitors.

Qualifications:

• High school diploma or equivalent required; additional education in accounting, business administration, or a related field preferred.

• Previous business office, billing, accounts receivable, or administrative experience preferred.

• Experience in skilled nursing or long-term care strongly preferred.

• Familiarity with Medicare, Medicaid, and managed care billing preferred.

• Strong attention to detail, organizational skills, and the ability to manage competing priorities.

• Excellent communication, customer service, and problem-solving skills.

• Proficiency with Microsoft Office and the ability to learn billing and electronic record systems.

• Ability to work independently and collaboratively while handling sensitive information with discretion.

Rooted in the Community:
Cedarwood Plaza is proud to serve the Cleveland Heights community with compassion and dedication. Our team is deeply committed to providing exceptional care in a neighborhood we know and love.

Our Mission:
“Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

• A strong sense of purpose and community

• Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice

• Full-time nurse practitioner support and interdisciplinary collaboration

• A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person:
Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.