Housing Specialist

The City of Cleveland Heights is seeking a Housing Specialist/Office Assistant to provide receptionist, customer service, scheduling and clerical support for the Housing Department. This position assists residents, property owners and other customers; schedules inspections; maintains accurate records; and supports complaint and inspection processing.

• Greet visitors, answer telephone calls, provide general information and direct customers to appropriate staff or City services.
• Schedule inspection appointments; confirm property addresses, customer contact information and access arrangements; and record relevant property history and case notes.
• Prepare and distribute daily inspection schedules and associated files to inspectors. Record approved appointment changes and notify affected staff and customers.
• Enter appointments, new Point of Sale applications and extension requests, and route submissions to the appropriate staff member for processing or approval.
• Maintain records and perform data entry for Complaints, Interior and Exterior Systematics, and Exterior inspections.
• Check complaint telephone messages and the Complaint App; record reported concerns, review for existing cases and route requests to appropriate inspection staff.
• Prepare and process tickets for Complaints, Interior and Exterior Systematics, and Exteriors under established procedures and authorized enforcement direction.
• Prepare correspondence, organize documents, update case records and track assigned requests and unfinished work.
• Maintain confidentiality and handle department records and customer information according to City procedures.
• Assist coworkers with scheduling, front desk service and other assigned job-related duties during call-offs, leave, breaks and busy periods.
• Perform general clerical duties, assist with department projects and perform other job-related duties assigned by the supervisor.

Ability to communicate clearly and courteously; work effectively with the public and coworkers; enter information accurately; organize records and manage competing priorities; use computers, email, scheduling systems and standard office software; follow procedures; protect confidential information; and learn the department’s case-management system. Customer service, receptionist, scheduling and clerical experience are relevant to this position.