ATE - Field Technician

ATE - Field Technician at ATE - Automotive Technology Experts

At Automotive Technology Experts (ATE), we provide fast and accurate vehicle diagnostic scanning and calibration services to a broad customer base. Founded in 2019, ATE employs technicians nationwide and continues to grow, offering career advancement through ongoing training.

The Field Technician is a mobile, field‑based role responsible for delivering high‑quality diagnostic, programming, and calibration services to Crash Champions locations. Daily travel to customer sites is required, and technicians must uphold ATE’s standards of safety, accuracy, and customer service.

• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company‑provided vehicle.
• Perform vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.
• Ensure all services, particularly calibrations, are clearly documented, required per OEM guidelines, and approved prior to execution.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service by managing difficult situations transparently, communicating professionally with shops and stakeholders, and escalating concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE‑issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and Champions Connect updates.
• Meet productivity and quality goals at service locations.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule, including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.

• 2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
• Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire/connector repair.
• Proficient with electrical diagnostic equipment such as multimeters, power probes, and resistors.
• Ability to perform and interpret vehicle health scans using both factory and non‑factory tools.
• Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics.
• Ability to program vehicle modules using factory or approved non‑factory software.
• Clear and professional communication skills, both verbal and written, to explain technical findings.
• Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word.
• Strong work ethic with a high sense of urgency, self‑motivation, and a positive, professional representation of the ATE brand.
• Continuous learner, eager to develop new skills and grow within the role.
• Comfortable working independently in fast‑paced shop environments.
• Willingness and ability to travel daily to service locations using a company‑provided vehicle.
• Saturday availability required on a rotating basis (generally every other Saturday, 9 AM‑12 PM or as scheduled).
• Flexible Saturday schedule availability to ensure continuous market coverage.
• Valid driver’s license and a safe driving record.
• Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with Match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We offer competitive compensation based on experience and qualifications. The posted pay rate is USD $25.00–$40.00 per hour
.

Seniority Level: Mid‑Senior

Employment Type:

Full‑time
Job Function:
Engineering and Information Technology
Industries:
Vehicle Repair and Maintenance

Location:

Cleveland Heights, OH