Revenue Services Representative - Cincinnati, OH

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Saturday, October 3, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

CLASSIFICATION: REVENUE SERVICES REPRESENTATIVE

Number of openings (1)

• 1. Coordinates with other groups/departments to resolve issues to meet customer expectations.
• 2. Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting.
• 3. May answer inquiries and resolve problems.
• 4. Requires knowledge of the organization, products, and/or services.
• 5. May respond to internal or external customer inquiries.
• 6. Requires ability to navigate computerized data entry systems or other relevant applications.
• 7. Analyzes all available data and resources to take action and correct or resolve routine situations.
• 8. Accepts and resolves routine issues from other sources.
• 9. Performing similar or lesser skilled work.
• 10. The pay rate is $20.50 per hour (non-negotiable)
• 11. Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility in Cincinnati, OH.

• 1. At least one year of Customer Service experience.
• 2. High School Education or Equivalent.
• 3. Ability to adapt well to process and Technology changes.
• 4. Multi-task oriented with the ability to work efficiently in stressful situations.
• 5. Ability to actively listen while entering detailed customer information.
• 6. Demonstrates effective communication skills (both oral and written).
• 7. Interacts well with both internal and external customers.
• 8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.
• 9. Ability to read instructions/documents and comprehend the context then execute the details.
• 10. Demonstrate problem solving skills.
• 11. Maintain composure in demanding and difficult situations.
• 12. Ability to use good time management skills to fulfill tasks.
• 13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
• 14. Ability to work together as a team and support Revenue Services initiatives.

REVISED: 10-09-2018; 06-01-2015

NEW: 04-01-2012

CUSTOMER RELATIONS REVENUE SERVICES

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position: UWUA, IUU Local 600

Visa Sponsored Position:
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.