Student Success Coach

Lakewood University
Department: Student Success Employment Type: Full-Time Location: In Person Reports To: Student Success Manager

Lakewood University is a nonprofit institution committed to improving the quality of life of our students by providing excellent, affordable, and in-demand educational programs through distance learning.

At Lakewood, students are more than a number. Our Success Coach model provides students with personalized support, encouragement, accountability, and practical strategies to help them stay focused, overcome challenges, and reach their educational goals.

We are seeking a Student Success Coach who is passionate about helping students succeed and who understands that meaningful student support is about more than answering questions-it is about building relationships, identifying challenges early, and helping students develop the confidence and strategies they need to succeed.

The Student Success Coach serves as a primary support and accountability partner for an assigned group of Lakewood University students.

The Coach works proactively with students throughout their educational journey to promote academic persistence, engagement, and successful program completion. Through regular communication, individualized coaching, goal setting, problem-solving, and collaboration with university departments, the Student Success Coach helps students identify barriers to success and develop practical strategies to overcome them.

The ideal candidate is an excellent communicator, an encouraging and accountable coach, and someone who can balance empathy and understanding with the ability to challenge students to take responsibility for their educational progress.

• Establish and maintain positive, professional coaching relationships with assigned students.
• Conduct regular one-on-one student contacts through phone, email, video conferencing, and other appropriate communication methods.
• Proactively reach out to students regarding academic progress, engagement, persistence, and potential barriers to completion.
• Help students establish short-term and long-term academic and personal goals.
• Assist students in developing individualized success plans based on their goals, strengths, needs, and circumstances.
• Help students develop effective time management, organization, study, and academic strategies.
• Encourage students to take ownership of their educational journey and decisions.
• Provide encouragement, motivation, and constructive feedback throughout the student's program.
• Challenge and hold students accountable for commitments they make as part of their success plan.

• Monitor student academic activity, progress, and persistence using available university reports and systems.
• Identify students who may be at risk of falling behind and intervene proactively.
• Work with students to identify the reasons for academic challenges and develop appropriate strategies for improvement.
• Follow up with students who demonstrate decreased participation, missed assignments, extended absences, or other indicators of academic difficulty.
• Assist students in developing improvement plans when appropriate.
• Provide increased support to students who are experiencing academic persistence concerns.
• Follow established university procedures regarding academic warnings, probation, dismissal, and other student status concerns.
• Support students in returning to satisfactory academic progress when possible.

• Listen carefully to student concerns and help students identify appropriate solutions.
• Help students navigate university processes, policies, and…