Member Services Representative

POSITION SUMMARY

The Cleveland office Member Service Representative is responsible for providing prompt, efficient and courteous customer service to cooperative members, visitors, employees and the general public. Greets members in person or by phone to respond to requests for information and provide assistance with Habersham EMC products and services. Assists members with complaints and issues with their accounts. Creates new accounts, additional accounts and any ancillary services offered by Habersham EMC.

All employees are required to support HEMC's Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Habersham EMC.

Beyond the essential functions and qualifications outlined in this description, this position is required to: Demonstrate an awareness that the job exists to effectively serve each and every member, and at every opportunity achieve increased member and public understanding for support of the cooperative.

Education: Requires a High School diploma/Equivalent.

Experience: Requires a minimum of two years of administrative experience working with the public, or vocational training plus one year of customer service experience required.

Position Requirements:

• Requires effective customer relations skills to interact with members, the public and coworkers in person, by phone, online, and in writing.
• Requires ability to become proficient in processing applications, deposits, membership fees, service orders, applicable rates and consumer records.
• Proficient in calculating bills.
• Requires the ability to inform and instruct members on Habersham EMC's programs, rates, and policies.
• Basic computer skills required including proficiency Microsoft Excel and Word.
• Detail-oriented and ability to multi-task proficiently; must be punctual.
• Requires a neat appearance and dresses appropriately for the position in accordance with company standards.
• Maintains confidentiality of all consumer information and documentation.
• Requires the ability to satisfactorily pass Habersham EMC's employment entrance examination and drug screen.

Preferred Qualifications:

• Customer Service Specialist certification preferred.
• Prior cashier experience preferred.

This position works in a general office environment, directly assisting members and the public.

Requires the ability to move about inside the office to meet with members and communicate in person, by phone and online chat. Requires the ability to maintain accurate computerized records and type or compose various customer correspondence letters, billing, and reports. Requires visual acuity and must be able to communicate and exchange accurate information.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.