Patient Financial Services Director

Patient Financial Services Director

Bolivar Medical Center, HCA Healthcare is committed to caring for patients with purpose and integrity. Apply Today to join a dedicated team that values family-like collaboration.

• Comprehensive medical coverage with low copay for prescription drugs, behavioral health and free telemedicine services.
• Dental, vision, life, disability and supplemental health plans with auto, home insurance and legal counseling.
• Free counseling services for emotional, physical and financial wellbeing.
• 401(k) plan with 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA stock.
• Family support via Progyny, adoption assistance and fertility benefits.
• Pet insurance, consumer discounts and loyalty banking partners.
• Retirement readiness, tuition assistance and scholarship support.
• Paid time off, family leave and Disability coverage.

As the Patient Financial Services Director you will oversee daily operations of Parallon‑managed facility‑based revenue cycle functions. You will serve as the on‑site liaison between the facility and Parallon Client Relations or the SSC. Your responsibilities include integrating clinical teams, implementing policies, assessing department performance and providing continuing education.

• Maintain positive relationships with facility management, physicians and physician office staff.
• Collaborate with facility departments to manage key revenue cycle performance expectations and challenges, including upfront collections protocols and patient satisfaction.
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined by Service Level Agreements.
• Inform designated CRM AVP of any significant issues in Patient Access areas (e.g., pre‑registration delays, unbilled challenges).
• Communicate payer requirement changes and developments to staff.
• Oversee Patient Access personnel, recommending hiring, promotion, salary adjustment and personnel action where appropriate.
• Identify and implement process improvements to lower costs and improve services to facility customers.

• Bachelor’s degree in Business or related field required. Current enrollment in a bachelor’s program or equivalent work experience may substitute the degree requirement with CEO approval.
• Minimum 5 years of healthcare management experience, with three years in the related area. Relevant education may substitute experience requirement with SSC Executive approval.

Mid‑Senior level

Full‑time

Management and Health Care Provider

Hospitals and Health Care

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.