IT Operations Administrator

Fore Front Technology Inc. is a comprehensive technology solutions provider proudly headquartered in Cleveland, Ohio. We deliver strategic, business-driven IT solutions that modernize infrastructure, strengthen cybersecurity, and accelerate digital transformation. By combining agility, security, and innovation, we empower organizations nationwide to thrive in a constantly evolving digital landscape.

We are seeking an energetic and versatile Operations Administrator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is comfortable wearing many hats. You will play a key role in supporting our leadership, coordinating day-to-day operations, and ensuring a seamless experience for our clients and internal teams.

• Perform general administrative duties: answering phones, managing correspondence, scheduling meetings, and maintaining organized records, hardware and software service contracts.
• Support Fore Front’s executive leadership with documentation, reporting, and special projects.
• Triage, log, and prioritize incoming technical support requests.
• Collaborate with Support and Field Services teams to escalate critical issues when necessary.

• Oversee daily office operations to ensure an efficient and professional environment.
• Manage field services inventory, office supplies, vendor relationships, and facility maintenance.
• Coordinate equipment repairs and office logistics.
• Assist the sales team with proposals, presentations, quotes, and client communication.
• Schedule sales meetings, prepare supporting materials, and ensure timely follow-up.
• Support client onboarding and ensure a positive customer experience throughout the engagement lifecycle.

• Bachelor’s degree in business administration, Office Management, or related field (or equivalent experience).
• 1+ years of experience in administrative, operations, or sales support roles (tech-driven environments preferred).

• Excellent organization, time management, and multitasking abilities.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Self-starter who can work independently and collaboratively in a fast-paced environment.
• Detail-oriented with a high commitment to accuracy, follow-through, and professionalism.
• Positive, energetic, and adaptable attitude.

Job Type: Full-time, 8:30-5:00, on site M-F, Cleveland, Ohio

Salary: $60,000 annual

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and IT Consulting