Coordinator, Service Delivery

Coordinator, Service Delivery – Esquire Deposition Solutions, LLC

Location:

Cleveland, OH area. This front‑line role ensures every client interaction leaves a lasting, positive impression while coordinating legal proceedings.

Are you passionate about delivering outstanding client experiences with precision, empathy, and professionalism?

We offer comprehensive training, competitive benefits, and a people‑first culture. As part of our team, you’ll grow within an environment dedicated to innovation, professionalism, and exceptional quality.

Your mission is to be the voice, face, and operational engine of the client journey. Whether managing scheduling, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence.

• Handle incoming client calls and respond to service tickets with urgency and professionalism.
• Manage scheduling, confirmations, and client care requests via Esquire Connect and internal systems.
• Respond to client emails promptly, exceeding expectations.
• Welcome and support clients in‑office, ensuring a polished experience.
• Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms.
• Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness.
• Assist with exhibit coordination, including document scanning, copying, and retrieval.
• Coordinate with building management or maintenance as needed.
• Partner across teams to resolve client issues and ensure job success.
• Meet productivity, accuracy, and quality objectives while maintaining attention to detail.
• Follow all standard operating procedures and contribute to continuous improvement.

• High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure.
• Previous customer service experience; legal or scheduling experience is a plus.
• Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with Net Suite a plus.
• High school diploma or GED equivalent.
• Proactive, empathetic, dependable, and detail‑oriented with a passion for excellence.

• High client satisfaction and retention.
• Strong KPI scores in service delivery accuracy and responsiveness.
• Smooth execution of deposition logistics and technology.
• Positive feedback from internal and external stakeholders.

This dynamic, office‑based role involves regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staff, representing Esquire’s professionalism and warmth from the moment a client walks in.

We value potential just as much as experience. If you’re excited about this role but don’t match every qualification, we still encourage you to apply.

Apply now and be the reason our clients keep coming back.

Esquire Deposition Solutions provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws.

We comply with Fair Chance laws in all operating jurisdictions. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process, you have the right to request reasonable accommodation.