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Receptionist, Administrative​/Clerical

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: H&R Block
Full Time position
Listed on 2025-12-31
Job specializations:
  • Administrative/Clerical
    Office Administrator/ Coordinator
Job Description & How to Apply Below

Receptionist / Client Service Professional – H&R Block

Overview

Seasonal position focusing on greeting clients, coordinating appointments with tax professionals, and ensuring a high‑quality client experience.

Responsibilities
  • Answer phones and greet clients in a personalized, friendly, and inviting manner.
  • Match clients with the best‑suited tax professional.
  • Schedule clients according to their preferences.
  • Assist clients during in‑person, phone, or virtual service to ensure all needs are met.
  • Maintain office cleanliness and resource organization.
  • Carry out additional duties as assigned.
Qualifications
  • High school diploma or equivalent.
  • Ability to work a flexible schedule and/or in multiple locations.
  • Prior sales or marketing experience (preferred).
  • Experience in a fast‑paced customer‑service environment.
  • Strong multi‑tasking, organizational, and time‑management skills.
  • Computer proficiency – Microsoft Office.
Benefits
  • Employee Assistance Program with Health Advocate.
  • Well‑being program, Better You.
  • Neurodiversity and caregiver support.
  • Various discounts on everyday items and services.
  • Medical coverage, 401(k) retirement plan, and employee stock purchase plan (eligibility required).
Pay Range

$11.00 – $27.00 / Hr.

EEO Statement

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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