Administrative Support Specialist Mentor, OH

About the Role

Crossroads Health, a 501(c)(3) non‑profit organization, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

We are seeking an outgoing, organized Administrative Office Support specialist to provide clerical support to all staff and departments while delivering outstanding customer service to clients. This role is the face of the front office, handling in‑person and telephone inquiries and supporting internal projects as assigned. The position is located at 1083 Mentor Ave, Mentor, Ohio 44060 and works Monday–Friday with rotating shifts of 8 a.m.–4 p.m., 9 a.m.–5 p.m., and two nights a week from 10 a.m.–6 p.m.

• Receiving and directing customers in a proper and timely manner.
• Answering, screening, and directing telephone calls according to standards.
• Maintaining and operating all office equipment.
• Performing word processing, data entry, and filing according to standards.
• Learning the electronic health record system to check clients in, schedule appointments, and process payments.
• Completing assigned work in a timely, accurate, and comprehensive manner.
• Distributing documents, mail, and faxes.
• Monitoring and coordinating records, program and intake materials, and schedules based on role responsibilities.
• Managing tasks and projects simultaneously while greeting the public.
• Meeting with new clients to review appropriate forms and obtain signatures.

• Education:
  
  high school diploma or equivalent (required); associate’s degree (preferred).
• Experience:
  
  minimum two (2) years of general office experience and at least two (2) years working with office machines such as photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.
• Licensure/Certification: BLS/CPR/First Aid (as applicable, company provided).
• Physical Requirements and Work Environment: drug screen, TB test, background check (required); proficiency with personal computer software and Windows operating environment (Word, Excel, Office 365).

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.