Product Support Administrator

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world‑class, state‑of‑the‑art electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world.

The Product Support Administrator is responsible for accurately entering customer orders into the company’s system in a timely and efficient manner. This position requires attention to detail, strong communication skills, and the ability to work under pressure while maintaining a high level of accuracy. The role may also include verifying order information, managing order changes, and coordinating with internal departments to ensure customer satisfaction.

• Accurately enter customer orders into AS400 and Lansa Systems
• Review orders for accuracy, completeness, and pricing
• Communicate with customers, sales reps, and internal departments to resolve any order‑related issues
• Monitor and update orders/lease status in the system
• Maintain digital and/or physical order records
• Respond to inquiries regarding order status, delivery dates, and backorders
• Collaborate with shipping, inventory, and production teams to ensure timely order fulfillment
• Process ROs according to Arrow's return policy for distributors, field engineers and external customers using Salesforce
• Maintain a high level of data integrity and confidentiality
• Meet daily, weekly, and monthly order processing deadlines

• High school diploma or equivalent; associate’s or bachelor’s degree a plus
• 1–3 years of experience in order entry, data entry, or customer service
• Proficient in Microsoft Office (especially Excel) and order management software (e.g., AS400, SAP, Net Suite, Oracle, etc.)
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast‑paced environment
• Experience with AS400 systems or Salesforce platforms is preferred

• Prior experience in manufacturing, distribution, or e‑commerce industries
• Familiarity with inventory and supply‑chain processes
• Basic understanding of invoicing, shipping, and customer service workflows

• Office‑based environment or hybrid (depending on company policy)
• Standard business hours, with occasional overtime during peak periods