Assistant Director Operations - Cleveland State University; Student

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

The role provides leadership and supervision of day-to-day housing assignments processes, computer-based programs associated with housing assignments and works in conjunction with the University’s Business Office to manage resident financial accounts. The role is also responsible for ensuring the residential communities (internally and externally) meet Greystar’s standards for cleanliness, appearance, safety, and overall functionality for the health, well-being, and success of residential students.

• Oversee the department’s day‑to‑day operations, ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students’, families’, and community members’ questions, concerns, and requests for information regarding policies, housing assignments, facilities, student conflicts and general assistance.
• Oversee the efficient and effective coordination of university‑wide residential community openings and closings to include collaboration with offices on early arrivals and needed housing during breaks and for summer conferences.
• Oversee all housing processes which encompasses access control, room changes, cancellations, early arrivals, contract extensions, room condition reports, health and safety inspections, and departmental billing, ensuring detailed maintenance of records and data entry as well as developing policies for all processes.
• Ensure the effective oversight and completion of work orders generated from resident requests for service, as well as preventative maintenance on the property.
• Oversee and manage all aspects of room and building turnover processes including, but not limited to, scheduling all vendors, ensuring vendors are following contract expectations, inspecting all units and bedrooms to ensure buildings is ready prior to occupancy.
• Oversee, implement, and market vendor services, and vendor contracts in consultation with the Regional Property Manager.
• Support the Regional Property Manager in long‑range planning for residential facilities maintenance and renovations and in coordinating programs and campaigns, such as pest control, cleaning, sustainability, and other projects related to housing facilities operations.
• Advise students and family members in decision‑making and provide resource referrals to help support student success and well‑being. Provide care for students through addressing and responding to students’ physical or emotional health concerns, personal matters, and housing concerns.
• Assist with coordination and support of maintaining operations during emergencies and crisis situations while prioritizing the safety and well‑being of residents and staff.
• Serves as the liaison with the University’s Comptroller, Bursar, food service offices to ensure all required housing and meal plan fees are property and timely assessed to the University’s SIS system and Greystar’s PMS. Is the primary position charged with operations and data integrity of University’s SIS housing module and Company’s PMS.
• In collaboration with Leasing, prepares resident move‑in accounting documents to enable smooth check‑in process. Evaluates residents’ University financial aid award documentation to determine the financial…