Facilities Administrative Assistant; Student​/Federal Study

Position: Facilities Administrative Assistant (Student Help/Federal Work Study)

LAKESHORE'S MISSION

Transform individuals to strengthen our communities through innovative and accessible learning.

SHIFT

Monday-Friday, flexibility around students’ availability.

LOCATION

Lakeshore College - Cleveland, Wisconsin

POSITION SUMMARY

Responsible for facilities administrative support, logistics, scheduling, and customer service. Maintain confidentiality and ability to work in a variety of situations. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned)

• Receive and log facility maintenance requests from employees, identifying urgency and assigning tasks to appropriate maintenance personnel.
• Track the status of maintenance requests through facilities software, ensuring timely completion and follow-up.
• Maintain and update a list of approved vendors for facility services, including contact information and service agreements. Additionally, track vendor spending to ensure continuity of the department budget.
• Maintain detailed facility records including equipment inventory and maintenance logs.
• Responsible for writing, updating and managing standard operating procedures.
• Answer phone calls and emails regarding issues, directing inquiries to appropriate personnel.
• Manage office supplies related to facility operations.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Must be enrolled in a program pursuing a minimum of six credits per semester.

CERTIFICATIONS, LICENSURE, REGISTRATION

• None

KNOWLEDGE, SKILLS, AND ABILITIES KNOWLEDGE

• Knowledge of Lakeshore's mission, vision and strategic direction.
• Knowledge of planning, organizational, prioritization, and multi‑tasking strategies.
• Understanding how to maintain effective working relationships with faculty department, peers and public.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem‑solving skills.

ABILITIES

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team and/or with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multitasking. The noise level in the work environment is usually moderate.

CONDITION(S) OF EMPLOYMENT

• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
• Student success always comes first, and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued.
• Students must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

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