Clerk, Access Services

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.32 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Working under general direction, oversee the operations of the Access Services counter processing parking assignments,  and key requests for faculty, staff and students utilizing complex records keeping and/or filing systems, such as Lenel, HARLD, POS system, and the T2 system. Relying on the knowledge of parking vacancies at the University, ensure the resolution of faculty, staff and student daily parking requests are met in a timely manner to ensure outstanding customer satisfaction.

Long‑term assignments that require reliance on own resources in task accomplishment include using Excel to reconcile parking wait lists and Lenel access to buildings on campus as well as key controls.

• Serve as the primary contact for the Access Service Center including all incoming phone calls, e-mails, Campus Groups, and counter requests. Respond, initiate and follow-up on all routine communication to acknowledge receipt of customers’ requests. Determine routing and priority status (emergency, routine, etc.) for all requests.
• Issue parking permits to university entities and enter accurate data into the parking system at the time of issuance. Verify identity and authorization of paperwork of prospective permit holder prior to issuance in accordance with university parking policy. Collect and input data for parking waiting lists.
• Capture images for the university identification card () and enter accurate data into the m at the time of issuance. Verify paperwork of prospective cardholders prior to issuance of IDs. Issue  in accordance with university y.
• Verify identity and authorize paperwork of prospective key holders prior to issuance. Enter accurate data into the key shop database. Issue university keys in accordance with the university key control policy.
• Manage access control system, and direct inquiries to the appropriate point of contact at the university. Gather and compile information for management use regarding access and work with department managers in identifying needs as they relate to attaining reports and information needed by management. Maintain ongoing contacts to solve access problems and resolve issues. Contact managers on a regular, proactive basis to ensure satisfaction of access‑related needs.
• Responsible for recording and reconciling fees received for services provided on a daily basis.

• Responsible for inventory of all supplies, forms, , parking permits and provide monthly inventory report.
• Devise and maintain accurate files of all related paperwork for Case Card issues, ’s, parking and key issuance.
• Advise technician of potential service issues related to food service and access card readers. Provide detailed information on service‑related problems.
• Prepare routine reports on , parking issuance, etc. as needed.
• Perform other duties as assigned.

• Department: Continuous contact with the Director of Access Services to keep apprised of all urgent requests and situations or to request assistance in resolving issues and concerns.
• University: Daily contact with department managers, faculty, staff, and students for parking permits, keys, IDs, access and resolution with the Case One card.
• External: Daily contact with contractors, vendors and temporary employees.
• Students: Daily contact with student customers for parking, IDs, keys, Case Card transactions and access.

No supervisory responsibility.

Experience:

4 to 5 years of extensive customer service experience.

Education:

High school education required.

• Ability to use mathematics to solve problems.
• Excellent communication skills:
  Understanding written…