Part-time, Temporary Coordinator VITA Site

We are a growing non‑profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

We are a growing non‑profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low‑income people and under‑served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities.

By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

The rate of pay for this position is $25/hour.

CHN Housing Partners is a partner of the Cuyahoga County EITC Coalition and has operated a Volunteer Income Tax Assistance (VITA) free tax preparation site since 2006. Yearly, we serve over 2,500 taxpayers at our main tax site, as well as mobile tax sites and events throughout Cuyahoga County. The VITA program serves low- and middle-income families, providing free tax preparation and filing in Cuyahoga County.

The VITA Site Coordinator oversees site operations at CHN’s Volunteer Income Tax Assistance (VITA) tax site and mobile events. The Coordinator manages all operations, including recruiting, training, and managing volunteers, ensuring high-quality customer service to taxpayers and clients, and reporting on tax site progress. The Site Coordinator works with the Quality Reviewers to ensure that the site operates according to all guidelines.

This is a part‑time, temporary position between December 2026 – June 2027.

• Oversee all operational needs of CHN’s tax site and/or tax events.
• Coordinate closely with quality reviewers and support their efforts to ensure accuracy of returns. Defers to reviewers on issues of ensuring preparation quality.
• Work closely with the Cuyahoga County EITC Coalition and CHN supervisor to coordinate the scheduling of volunteers to ensure sufficient staffing.
• Track and report hours for volunteers and paid staff.
• Communicate effectively with Cuyahoga County EITC Coalition and CHN supervisor to manage any facilities support or scheduling issues.
• Ensure timely electronic filing of tax returns and resolution of rejects.
• Address equipment, software, supply and other site needs in a timely fashion.
• Communicate regularly with volunteers and maintain volunteer database.
• Coordinate volunteer hospitality.
• Execute site procedures according to IRS and Cuyahoga County EITC guidelines.
• Manage workflow of tax site: set-up space; facilitate client sign‑in and intake; ensure orderly and thorough screening process and reduce wait time.
• Manage supplies and materials, keep files and supplies organized, and order new supplies when necessary. Keep track of site budget and expenses.
• Ensure security of confidential information.
• Ensure proper reporting and record keeping.
• Serve as the main contact for clients to address questions or concerns about their experience at the tax site. Promptly respond to inquiries from clients, the EITC Coalition, or…