Account Manager

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. This position is responsible for the Columbus, Pittsburgh, Cincinnati and Cleveland markets.

Key

Responsibilities and Duties:

* Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.

* Assist restaurant management with configuration to optimize reservation flow

* Understand customer needs and identify sales opportunities to sell premium marketing tools

* Build and utilize data-driven presentations for ongoing business reviews

* Achieve company goals and sales objectives set quarterly.

* Track weekly meeting activity in Salesforce

* Monthly meetings with Elite members

* Act as an advocate for restaurant customers and resolve cross-functional issues

* Act as the high-level point of contact for restaurant customer concerns

* Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs

* Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

* Educate operators about trends in the industry and offer actionable, data driven insights

* Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Experience and skills desired:

* Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

* A good listener, capable of understanding restaurants business objectives

* Deep expertise in restaurant operations and management including comprehension of P&L and financial statements

* Ability to work across many departments to take on problems and achieve results

* Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

* Ability to handle objections and comfortable with a consultative sales approach

* Confident in the delivery of training and speaking in front of groups

* Excellent social and organization skills: task prioritization, effective time management

* Strong writing, presentation and interpersonal skills

* Analytical and data driven approach for making and supporting business decisions

* Knowledge of Google Suite and understanding of Apple products and operating systems

* Appreciate working in an unstructured and forward-thinking environment

Benefits and Perks

* Work from (almost) anywhere for up to 20 days per year

* Focus on mental health and well-being:

* Company-paid therapy sessions through Spring Health

* Company-paid subscription to Headspace

* Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

* Paid parental leave

* Generous paid vacation + time off for your birthday

* Paid volunteer time

* Focus on your career growth:

* Development Dollars

* Leadership development

* Access to thousands of on-demand e-learnings

* Travel Discounts

* Employee Resource Groups

* Competitive retirement and health plans

Note for MA applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At Open Table, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or…