Specialist, Creative Operations

Why Oatey

Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies:
Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.

Ready to make an impact in a place where you matter?

The Creative Operations Specialist manages the production of product labels and creative artwork, ensuring accuracy, consistency, and timely updates. This role oversees label maintenance, artwork requests, and marketing communication projects while coordinating with internal teams and suppliers. The Specialist exercises independent judgment in assessing project requirements, establishing production sequencing, resolving cross‑functional issues, and making decisions that impact production timelines, regulatory accuracy, supplier performance, and downstream manufacturing operations.

The position also supports process improvements, data accuracy, and cross‑department collaboration to keep Oatey’s creative and production workflows operating at a high standard.

• Own the internal label production process from intake through final approval.
• Create, maintain, and continuously update label templates and data in internal systems.
• Evaluate and determine appropriate label structure, formatting, and data hierarchy based on product and regulatory requirements.
• Make decisions on label template updates and system configurations to ensure accuracy and compliance.
• Identify discrepancies in master data and determine corrective actions.
• Own and administer the label technology platform, ensuring functionality, updates, and optimization meet business needs.
• Provide training and ongoing support to associates across Oatey’s network to ensure full understanding and consistent execution in the use of label technology.

• Take ownership of the artwork creation and change process, ensuring projects move forward on schedule and all stakeholders complete their responsibilities.
• Evaluate artwork and marketing project requests and independently determine scope, feasibility, required stakeholders and timeline; lead intake and kickoff meetings; and set clear expectations for deliverables.
• Interpret brand standards, legal/compliance guidelines, and product requirements to ensure quality and regulatory alignment.
• Resolve cross‑department conflicts, negotiate timelines, and make decisions to remove obstacles.
• Actively manage timelines, track status in project management software, and elevate issues or delays to keep projects on track.
• Prioritize competing artwork and marketing requests based on business impact, urgency, and resource availability.
• Release approved artwork to suppliers, oversee proof submissions, and communicate approvals or rejections in a timely and accurate manner.
• Maintain up‑to‑date artwork and supplier databases, ensuring accuracy and accessibility across teams.

• Create, maintain and update processes to ensure efficiency and compliance, and communicate changes as needed.
• Monitor process performance and lead continuous improvement activities.
• Establish standards, documentation, and training based on best practices and business needs, and provide training to suppliers, internal stakeholders, and new hires on artwork and label processes.

• Perform additional responsibilities as assigned to support production and marketing operations.

• 3–5 years related experience in project management, creative production or compliance‑heavy coordination preferred.
• Strong ability to quickly learn and adapt to new technologies, software, and systems.
• Inquisitive nature with drive to understand how systems work.
• Experience in project coordination, label/artwork production, and/or procurement/design strongly preferred.
• Self‑motivated with the ability to prioritize and manage multiple tasks and deadlines.
• Strong written,…