Director, Business Workforce Management

Description

The Director, Business Sector Workforce Management is responsible for fulfillment staffing strategies, forecasting, and labor optimization to align employee and partner resources with business goals and customer demand across the Employment, Tenant, and Government Benefits sectors.

• Creates and maintains long-term, short-term, and intraday demand forecasting models based on historical background screening volumes, seasonal hiring trends, and sales pipelines.
• Partners with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with buisness growth projections and peak hiring seasons.
• Designs real-time monitoring frameworks to track intraday queues, task backlogs, and researcher productivity.
• Partners with Data Analytics to leverage predictive analytics to identify processing bottlenecks and recommends operational workarounds.
• Defines, tracks, and reports on fulfillment workforce key performance indicators.
• Oversees fulfillment partner performance and overall partner strategy.
• Leads ongoing review of fulfillment training strategy and implementation, and partners with HR and Quality to drive training innovation.
• Manages employees, provides direction, coaches, trains and develops, hires, and manages performance to organizational goals and expectations.
• Understands the business, financials, industry, clients, and strategy, and manages in accordance with company business objectives.
• Manages budgets and resources effectively and efficiently; knows and understands organization’s financial position.
• Other duties as required.

• Demonstrated ability to manage direct and third-party partners in a virtual environment spanning multiple locations on and offshore.
• Experience leading at the functional level is preferred.
• Experience using reporting tools and data sets to analyze and report data is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Education:
  
  High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure:
  Salesforce certification is preferred. If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 5 to 7 years is preferred.
• Years of experience supervising: 5 to 7 years is preferred.

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours…