Director, Financial Product Operations

Key Tower - 127 Public Square

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

The Director, Financial Product Operations will lead the strategy, optimization, and operational execution of the financial product ecosystem supporting the company’s multifamily and single-family housing businesses. This leader will ensure that financial products, operating processes, and supporting platforms are designed and continuously optimized to deliver scalable, efficient, compliant, and differentiated solutions for the business and its customers. The Director will lead a team of financial product and product support specialists and partner closely with senior leadership and cross-functional business and technology stakeholders to define and execute the financial product and platform transformation strategy.

The role will serve as a key connector across business strategy, financial product capabilities, platform transformation, operational execution, and technology. The Director will ensure the organization has the capabilities, processes, and platforms needed to scale effectively and adapt as the business evolves.

Job Function #1:
Financial Platform Transformation & Stabilization (25%)

• Lead end-to-end financial platform transformation, while maintaining business continuity, controls, data integrity, and compliance.
• Partner with business and technology leaders to define the transformation strategy, platform roadmap, requirements, priorities, and execution plan.
• Drive platform modernization and process simplification, leading cross-functional teams, managing risks and dependencies, and delivering measurable improvements in efficiency, automation, scalability, and data visibility.

Job Function #2:
Financial Product Strategy (25%)

• Own and lead the financial product strategy across the multifamily and single-family housing ecosystems, aligning product priorities and roadmaps with overall business objectives and growth strategies.
• Partner with senior leadership and business stakeholders to identify opportunities to optimize existing financial products and develop new capabilities that deliver measurable business and customer value.
• Serve as a strategic advisor to leadership on financial product performance, market opportunities, operating models, and emerging C34

Job Function #3:
Financial Product Roadmap (25%)

• Lead the financial product roadmap and continuous optimization of financial products and supporting processes to improve scalability, efficiency, quality, and customer experience.
• Establish scalable operating models, processes, controls, and performance metrics that support the growth and complexity of the financial product ecosystem.
• Identify financial operational inefficiencies and opportunities for simplification, standardization, and process improvement, driving initiatives through implementation and measurable results.

Job Function #4:
Governance, Risk & Performance (25%)

• Establish governance frameworks and operating disciplines that ensure financial products and processes effectively manage risk, regulatory requirements, financial controls, and business objectives.
• Establish and monitor key performance indicators and reporting that provide leadership with clear visibility into product performance, operational health, and strategic initiatives.
• Proactively identify risks, issues, and opportunities and drive cross-functional solutions that improve financial product performance, resilience, and long-term scalability.

Locatio…