Event Technician, Audio-Visual; Part Time - Hilton Cleveland

Position: Event Technician, Audio-Visual (Part Time) - Hilton Cleveland Downtown
** Position Overview*
* A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

** Key

Job Responsibilities *
* _Equipment Operation_

- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

_Customer Service_

- Strives to exceed the expectations and needs of internal and external customers.

- Maintains a positive relationship with all clients through effective communication.

- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

- Monitors events and checks in on customers throughout the day.

- Understands and fosters the hotel/client relationship.

_Technical Ability_

- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

- Handles equipment challenges and changes in a timely and professional manner.

_Systems Knowledge_

- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.  Interacts with other staff and outside vendors for equipment.

- Increases revenue by utilizing floor up-selling techniques.

- Works with clients to finalize invoices.

- Completes order entries in Navigator, as needed.

** Job Qualifications*
* - High School Diploma required. Associate's degree is preferred.

- Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements:  

- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here:

- 1 year of customer service or hospitality experience is preferred.

- 1 year of audio-visual experience or equivalent in an educational environment is preferred.

- A valid driver's license is required for team members that may operate Company vehicles.

- Additional DOT requirements may need to be met if applicable.

- Must be able to lift 50 lbs.

** Competencies*
* _Deliver World Class Service_

- Hospitality

- Ownership

_Do The Right Thing_

- Instills Trust

- Safety Conscious

_Drive Results_

- Action Oriented

_See The Big Picture_

- Tech Savvy

_Value People_

- Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ().

** Physical Requirements*
* Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as:
Continuously, Frequently, Occasionally, and Never.

- Sitting: 2-3 Hours

- Standing: 4-5 Hours

- Walking: 4-5 Hours

- Stooping: 2-3 Hours

- Crawling: 2-3 Hours

- Kneeling: 2-3 Hours

- Bending: 2-3 Hours

- Reaching (above your head): 2-3 Hours

- Climbing: 0-1 Hours

- Grasping: 4-5 Hours

_Lifting Requirements_

- 0 - 15 lbs:
* Continuously

- 16 - 50 lbs*:
Frequently

- 51 - 100 lbs:
Occasionally

- Over 100 lbs:
Occasionally

_Carrying Requirements_

- 0 - 15 lbs*:
Continuously

- 16 - 50 lbs*:
Frequently

- 51 - 100 lbs:
Occasionally

- Over 100 lbs:
Never

_Auditory/Visual Requirements_

- Close Vision:
Continuously

- Distance Vision:
Continuously

- Color Vision:
Frequently

- Peripheral Vision:
Occasionally

- Depth Perception:
Frequently

- Hearing:
Continuously

_Pushing/Pulling Requirements_

- 0 - 15 lbs*:
Continuously

- 16 - 50 lbs*:
Frequently

- 51 - 100 lbs*:
Frequently

- Over 100 lbs:
Occasionally

Note:

The physical requirements marked with an asterisk () indicate activities performed without assistance.
* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

** Work Environment*
* _Hotel_

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team…