Resident Services Coordinator

Our company’s strength comes from the spirit and talent of our team. We are always interested in discovering ambitious individuals who have a passion for our creative approach to the industry. Explore careers with us and be part of a dynamic team.

Are you ready to take your career in real estate development to the next level? Join our dynamic team at a leading full-service real estate development company where innovation and growth are at the forefront.

We specialize in every aspect of real estate, from acquisition and development to leasing, property management, construction, architectural design, landscape architecture, marketing, and security. Our impressive portfolio boasts over 30 properties spanning nine states, encompassing more than 12.5 million square feet of commercial and residential space.

If you’re looking for a challenging yet rewarding opportunity to make a significant impact in the industry, we invite you to explore careers with us. Join us in shaping the future of real estate development. Apply today and become part of our success story!

Stark Enterprises is an equal opportunity employer. If you don’t see the position you’re looking for but would like to be considered for future openings, you may submit your resume and cover letter to  .

The Resident Experience Coordinator is the first point of contact for residents, guests, and visitors, serving as the face of the community and playing a critical role in delivering exceptional customer service. This position is responsible for managing front desk operations, supporting resident needs, coordinating resident events, and ensuring a welcoming environment for all who enter the community.

• Warmly welcome residents, prospective tenants, guests, and visitors to the community.
• Build and maintain positive relationships through exceptional customer service and effective communication.
• Serve as the main point of contact for resident inquiries, directing concerns to the appropriate team member for resolution.
• Manage resident interactions professionally, always prioritizing resident satisfaction.
• Provide information about community amenities and the surrounding area to residents and prospective tenants.
• Support resident retention by assisting with resident events and appreciation initiatives.

• Orchestrate the flow of the lobby, ensuring a positive and efficient experience for all visitors.
• Process maintenance requests promptly, ensuring follow-up on completion and resident satisfaction.
• Manage vendor and contractor access, including maintaining key logs and permission records.
• Handle escalated resident concerns effectively, maintaining a calm and solution-focused approach.
• Coordinate and communicate community news and updates to residents as needed.
• Maintain and organize package rooms, ensuring timely communication with residents regarding deliveries.
• Conduct tours for prospective residents as needed, supporting leasing efforts through effective sales presentations.
• Compile move-in information and assist with the move-in process to ensure a smooth resident experience.

• Assist with leasing inquiries, including answering calls, setting appointments, and providing property tours when required.
• Participate in monthly resident events and activities to enhance the sense of community.
• Maintain the cleanliness and appearance of the lobby and main corridors, addressing concerns as they arise.
• Adhere to all company policies, including Fair Housing regulations and property management best practices.

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

• High school diploma or GED required.
• Minimum one year of experience in a similar customer service, guest services, or property management role preferred.
• Proficiency in MS Office and Outlook, with general computer competency.
• Experience with property management software (e.g., MRI) highly preferred.
• Ability to work a flexible schedule, including weekends and evening hours, as required.
• Strong…