Customer Success Associate
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-01-12
Listing for:
Synaptic, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Customer Success Associate
We are hiring a Customer Success Associate to support customer experience and retention efforts through in-person interactions. This role focuses on communication, service quality, and ensuring customers clearly understand available products and services.
This is an entry-level opportunity with structured training provided.
Key Responsibilities- Engage with customers to ensure a positive, professional experience
- Communicate product and service details in a clear, helpful manner
- Assist customers with questions, updates, and basic service needs
- Support customer satisfaction and retention initiatives
- Maintain accurate records of customer interactions
- Collaborate with team members to meet daily performance goals
- Strong communication and interpersonal skills
- Customer-focused mindset
- Comfortable interacting with customers face-to-face
- Reliable transportation to local work locations
- Previous customer service or retail experience is a plus (not required)
- Paid training and onboarding
- Ongoing coaching and team support
- Clear opportunities for advancement
- Professional, in-person work environment
- On-site role
- Team-based setting
Position Requirements
10+ Years
work experience
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