Service Dispatcher; SAT

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world‑class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. We are looking for energetic, detail‑oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.

• Receive incoming telephone calls and assess and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Assist the field team with call overloads and direction.
• Prioritize and determine best available technician to complete the job.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
• Ensure proper communication with customers to gather all pertinent information for the service call.
• Consistently follow up with customers to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals.
• Perform monthly technician rides to better understand team support requirements and business needs.
• Promote the sale and implementation of service agreements to customers.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back‑up assistance to the Service Supervisor.
• Perform duties and responsibilities as described in the quality system.
• Perform work according to the Field Operations Policy and Procedures Manual.
• Perform other assignments as directed by manager in support of service operations.
• Work with Installation Coordinator on manpower sharing opportunities to increase productivity.

• A valid state driver’s license, without restrictions, is required for this position.
• 1+ year of customer service or dispatching experience.
• High School Diploma or GED.

• Associate degree.
• 2+ years of service management, call center, or field service experience desired.
• 2+ years field service experience.
• Skills or experience with personal computers, including electronic e‑mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office).
• Excellent written and verbal communication skills required.
• Self‑motivated, requires minimal supervision.
• Knowledge of security hardware industry required.
• Time management and organizational skills required.
• Customer service orientated.
• Ability to handle multiple priorities.
• Proven knowledge of team development preferred.
• Ability to work in a deadline‑driven environment.

• You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it.”
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work‑life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award‑winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a…