Guest Experiences Team Member

University Circle is one of the largest employment drivers in the state of Ohio. With strong anchor institutions and an abundance of arts & cultural, non-profit, as well as private sector and small businesses, there may be an opportunity waiting for you here in University Circle.

Opportunity: The Guest Services Department seeks part-time and full-time seasonal employees to be a part of the Guest Experience Team at Holden Forests & Gardens. The Guest Services department is looking for friendly and enthusiastic individuals to provide best-in-class customer service to the Cleveland Botanical Garden guests and members. This person will help welcome guests during the winter season to the grounds while answering general inquiries, promote membership, and contribute to a positive team atmosphere.

• Training will be held on November 12th or 13th
• Season runs November 22nd - January 4th
• Seasonal Role
• Approximately 16-40 hours per week
• Schedule includes weekends, ability to work rotating shifts, and some evenings
• No prior experience needed
• Love of trees, plants and people

The Perks:

• The most beautiful work environment in Greater Cleveland
• Free parking at both campuses and proximity to public transportation near the Botanical Garden
• Free admission to many Northeast Ohio Museums

Guest Experiences Team Member:

• Support Holden Forests & Gardens’ mission, vision, and values and core commitment
• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Process sales transactions for admission, membership, programs, and merchandise
• Quickly and accurately use the organization's computerized cash register system for constituent management and point-of-sale
• Answer guest telephone calls & emails and assist guests with in-person inquiries
• Maintain the appearance, cleanliness, and safety of public spaces, staff work spaces, and garden facilities
• Support on-site meetings and programs and assist with room set-up
• Ensure proper admission policies are being followed
• Ensure safety practices are being followed
• Provide prompt follow-up and relay information to supervisor as needed
• Occasional use of Microsoft Office 365 software, email, and calendar
• Perform other duties as assigned

Qualifications and Skills:

• Knowledge and appreciation of gardening or nature
• High school diploma, or equivalent, preferred
• Customer service experience or desire to learn
• Willing and able to learn the computerized constituent management and point-of-sale system, Altru
• Knowledge and appreciation of gardening or nature
• Strong verbal communication skills and interest in working directly with guests
• Experience with cash handling, telephone etiquette, and retail experience, a plus
• Knowledge of University Circle museums, activities and events, a plus
• Reliable transportation
• Must pass a criminal background check

Physical Requirements:

Must be able to perform with or without reasonable accommodation:

• Stand and sit for extended periods of time
• Transporting oneself by foot over a variety of terrain that may be wet, slippery, uneven or rocky
• Effective vision and hearing
• Hand and arm dexterity
• Lifting up to 10 pounds, occasionally 25

Apply: Review of applications with begin immediately and continue until the positions are filled.

Qualified applicants should submit résumé and contact information for 3 professional references. Please submit reference name, title, your professional relationship, email and phone number

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds.

HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.