Customer Service Representative

Title:

Customer Service Administrator

Shift: First Shift

Salary: $70,000 - $80,000

• Accept customer purchase orders, process orders and invoice orders
• Record all customer account information accurately in the company database
• Learn about all products and services to communicate effectively with potential customers
• Address customer service issues as they arise
• Manage and schedule customer order shipments with freight carriers
• Schedule and manage export shipments
• Maintain professionalism in all interactions with prospective customers, current customers, affiliates and co-workers
• Respond to phone inquiries and handle incoming calls, emails and faxes from customers

• This is an individual contributor role

• Bachelor's degree preferred
• Minimum six years of relevant experience
• Advanced PC skills in Microsoft Excel, Access and Word
• Prior experience in an ERP environment
• Strong attention to detail
• Excellent analytical and organization skills
• Self-motivated and self-directed
• Excellent written and oral communication skills
• Familiarity with Incoterms and Safety Data Sheets a plus
• Prior experience within a private company and/or in a manufacturing environment preferred

Next Steps:
If being a self-directed, well-organized and highly motivated professional describes you, we would like to hear from you.

Benefits: 401k with match, Dental, Life, Medical (HSA), Vacation Time, Paid Holidays and Company profit sharing