Concierge, Hope Lodge

Overview

At the American Cancer Society, we are committed to ending cancer for all people. The Concierge is the first point of contact for guests, ensuring a welcoming, safe, and supportive environment. The role involves guest check‑in/out, responding to inquiries, and coordinating transportation and security.

Rate: $18.59/hr

Schedule:

Every other weekend (Saturday and Sunday), 8:00 am–4:30 pm.

• Greet guests and manage check‑in and check‑out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

• High School Diploma or equivalent
• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred
• Minimum 1 year of customer service experience

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi‑line phone systems
• Excellent customer service and problem‑solving skills
• Ability to work flexible hours, including evenings and weekends

• Minimal travel required

• Extended periods of standing and walking during front desk duties and while assisting guests
• Occasional lifting and moving of luggage, packages, or other items during guest check‑in/out or transportation assistance
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions
Physical endurance to handle the demands of a fast‑paced environment, including managing multiple tasks and assisting guests throughout the day

ACS provides a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site cer.org/benefits.

We are a proud equal opportunity employer.