Commercial HVAC Dispatcher​/Coordination Assistant

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

• Competitive Compensation
• Paid Time Off

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure with attention to detail. This is a key role in the department which requires a reliable candidate who will be on time and at work when scheduled.

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Create work orders in the system with the information from the calls
• Set up work orders for sold work to be able to dispatch
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Service dept support
• Use company dispatch software to support operations

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure