Customer Service Specialist

Position:
Division Customer Service Specialist

Location:

Cleveland, OH (ONSITE)

Schedule:

Monday-Friday, 7:30am-4:00pm (Full-Time)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to the Division Customer Service Manager and work closely with our Division Operations Department as well.

• Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Report customer escalations/emergencies directly to the General Manager, Operations Manager and Division Customer Service Manager.
• Order necessary parts through manufacturers and scheduling service visits when needed
• Keep customers aware of any service-related schedule changes.

• A passion for building relationships
• A desire to work independently, efficiently, and with high accountability
• A proven track record of success in customer service that exceeds expectations
• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

The hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home ® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.