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Customer Service Transformation Lead: GenAI & Cloud

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-19
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A leading consulting firm in Cleveland is seeking an expert in customer service transformation. This role involves evaluating customer service offerings, collaborating with teams to design solutions, and leading delivery teams. The ideal candidate has 5+ years of consulting experience, strong analytical skills, and a solid understanding of technology platforms. Join us to innovate customer experiences and drive client success in a fast-paced environment.
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