Export Customer Service Representative

Customer Service Representative

Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.

Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food.

Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.

At Fives, we all have a part to play in achieving our common mission. Your role will be:

• Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
• Passes more complex customer inquiries to higher level Technical Support
• Prepare International Quotations and Proforma Invoices
• Process Export Orders into SAP-based computer system
• Process and manage large complex orders
• Process emails
• Coordinate transportation of goods by air, sea, truck, courier
• Track and trace international shipments and communicate details to all concerned parties
• Assist with export documentation:
  Commercial Invoices, Packing Lists, USMCA Certificates, Certificates of Origin, etc. as required
• Ability to write business correspondence and to communicate effectively on the phone
• Performs restricted party screenings for customers and foreign visitors
• Assist sales offices with export quotes, orders and inquiries
• Interacts effectively with individuals at all levels of the organization
• Continue education and ongoing review of industry requirements
• Effective, accurate and efficient processing of all customer requests (quotes, orders, RMA's, reschedule notices, parts inquiries)
• Other duties as assigned

If this is you, come join us!

• Minimum of 2 years of international logistics and export operations experience
• Working knowledge of Export Administration Regulations, Export Licensing Requirements
• Working knowledge of current version of INCOTERMS
• Proficient Microsoft Office applications (Outlook, Word, and Excel)
• Experience in manufacturing export customer service preferred
• Prior export order and quote experience
• Export compliance knowledge
• Prior SAP experience is a plus

Benefits

• Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• 401(k): 6% match and immediate vesting
• Paid vacation, sick and volunteer time
• 12 paid holidays
• Parental leave
• Tuition reimbursement
• Training and development
• Company social events
• Work/life balance
• … and more!

Why come to Fives North American Combustion?

We are visionaries, challengers, collaborators and relationship-builders. We are passionate and proud of our history, products and services. We take care of each other, our customers, and our communities simply because it is the right thing to do.

Collectively, we solve problems for companies around the world and offer the highest quality products and…